Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the Emerald West & Co. website ("EWC")
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Information we collect from you: When you visit EWC, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse EWC, we collect information about the individual web pages or products that you view, what websites or search terms referred you to EWC, and information about how you interact with EWC. We refer to this auto-collected data as “Visitor device information”.
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We collect Visitor Device Information using the following:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit allaboutcookies.org
- “Log files” track actions occurring on the EWC, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse(d) EWC.
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The following links explain how to access cookie settings in various browsers:
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Cookie settings in Firefox
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Cookie settings in Internet Explorer
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Cookie settings in Google Chrome
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Cookie settings in Safari (OS X)
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Cookie settings in Safari (iOS)
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Cookie settings in Android
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
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When you make a purchase or attempt to purchase through EWC, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
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We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. We refer to this information as “Purchase Information” and it is necessary to collect in order to fulfill your order.
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When we reference “Personal Information” in this Privacy Policy, we are referring to both Visitor Device Information and Purchase Information.
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How your personal information is used:
We use the Purchase Information that we collect to fulfill any orders placed through EWC (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Purchase Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
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Why we collect this information:
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
We use the Visitor Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with EWC, and to evaluate the effectiveness of our marketing campaigns).
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How we will communicate with you:
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
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You can withdraw your consent by:
If you don’t want us to process your data anymore, please contact us at info@emeraldwestandco.com. Or simply click the "Do Not Sell My Information button on the bottom left hand side of this page.
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Updates and Changes:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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How we share your personal information:
EWC shares your Personal Information with third parties to help us use your Personal Information, as we described.